Sales and Refunds
Our goal is to deliver healthy animals safely and provide excellent customer service. If there is an issue with your order, please contact us and give DAK Inverts an opportunity to review the situation and offer a resolution.
Because we sell live animals, all sales are final. Monetary refunds will not be provided.
By agreeing to these terms you agree to resolve any issues directly through Dak Inverts. Disputes and or chargebacks through a bank/credit card processor are never tolerated as Dak will always happily resolve any issues.
By placing an order, the buyer confirms that they have read and accepted this Store Policy.
Once a FedEx shipping label has been created, shipping is considered initiated. Shipping charges are non-refundable and will not be issued as store credit.
Minimum Order
The minimum order amount required for processing and shipping is $70, excluding shipping costs.
Orders below this amount will not be processed.
Shipping
- Flat-rate shipping is $50.
- Orders of $400 or more qualify for free shipping. Shipping charges do not count toward the $400 minimum.
- Orders are shipped on Mondays and Tuesdays via FedEx Priority Overnight.
- Pickup at a FedEx Hub is our primary delivery method.
- If there is no accessible FedEx Hub near the buyer, the order may be shipped to a residential address.
- The delivery method will be coordinated with DAK Inverts before shipment and determined based on weather conditions, temperatures, FedEx Hub availability, and the individual needs of the animal.
- For more sensitive or delicate animals, DAK Inverts may select the safest delivery method to avoid unnecessary transportation, delays, and stress.
- A valid government-issued photo ID is required for FedEx Hub pickup. The name on the ID must match the name on the shipping label.
- The buyer must not independently change the delivery address, delivery date, delivery method, or package routing.
Animal safety is our highest priority. DAK Inverts checks temperatures and weather conditions before every shipment.
Shipping may be postponed due to excessively high or low temperatures, unsafe weather conditions, holidays, potential carrier delays, or if an animal has recently molted or appears ready to molt.
If conditions are unsafe, DAK Inverts will contact the buyer to arrange another shipping date.
Priority Overnight refers to expedited transportation after the package has been transferred to FedEx. It does not mean that an order will be shipped immediately after it is placed.
Live Arrival Guarantee
All paid animals are covered by our Live Arrival Guarantee when the buyer follows all requirements of this policy.
The guarantee also remains valid in the event of a carrier delay, provided that the buyer has followed all delivery and order-receipt requirements.
Any issue must be reported within 2 hours of pickup from a FedEx Hub or delivery to a residential address.
To submit a claim, the buyer must:
- Unpack and inspect the animal immediately.
- Provide clear photos and videos of the animal.
- Provide photos of the packaging and shipping label.
- Keep the animal, its container, and all packing materials until the claim has been fully reviewed.
- Provide any additional information, photos, or videos requested by DAK Inverts in connection with the order.
Once a claim has been verified, DAK Inverts will provide a replacement animal of the same species, if one is available. The buyer is responsible for all shipping costs associated with sending the replacement.
If the same species is unavailable, the buyer will receive store credit equal to the purchase price of the affected animal, excluding the original shipping cost.
Monetary refunds to the original payment method are not provided. The original shipping cost is non-refundable and will not be issued as store credit.
DAK Inverts may also offer a bonus animal, a special price, or another individualized resolution. Such offers are provided solely at the discretion of DAK Inverts and are not a required part of the Live Arrival Guarantee.
Free, gift, and bonus animals are not covered by the Live Arrival Guarantee and are not eligible for compensation, replacement, or store credit.
Live Arrival Guarantee Requirements
The guarantee applies only when:
- The buyer provides the correct name, address, email address, and telephone number.
- A shipment sent to a FedEx Hub is picked up on the same day it becomes available.
- Residential delivery is accepted on the first delivery attempt.
- The animal is unpacked and inspected immediately after receipt.
- The buyer does not refuse or miss the delivery or allow the package to be returned to the sender.
- The buyer does not independently change the delivery address, delivery date, delivery method, or package routing.
- The issue is reported within 2 hours, and all required photos and videos are provided.
- The animal, its container, and all packing materials are kept until the claim has been resolved.
Failure to meet any of these requirements may void the Live Arrival Guarantee.
Buyer Responsibility
The buyer must be at least 18 years old.
Before purchasing, the buyer is responsible for researching the care requirements, behavior, feeding needs, and potential risks associated with the selected species.
The buyer is also responsible for complying with all local laws, regulations, and restrictions related to purchasing and keeping the selected species.
After confirmed delivery of a live and healthy animal, DAK Inverts is not responsible for its subsequent condition, including any consequences resulting from:
- Improper care or feeding.
- Unsuitable temperature or humidity.
- Injury.
- Escape.
- Mishandling.
- Use of an unsuitable enclosure or habitat.
- Any other circumstances beyond the control of DAK Inverts.